GENERAL TERMS AND CONDITIONS regarding buying and selling pre-loved at APLACE

 

1. About These Terms

These terms (“Terms”) govern the agreement between Aplace Stockholm Holding AB or another company within the same group (“APLACE”) and individual consumers who choose to use APLACE’s services (“Services”). Together with any other documents referred to herein, these Terms form a binding agreement between APLACE and the person (“Customer”) who opts to utilize the Services.

2. Contact Information

Aplace Stockholm Holding AB
Corp. Reg. No.: 556812-7202
Samaritgränd 7
118 53 Stockholm, Sweden

3. About the Service

APLACE makes it possible for private individuals to become “Consignment Customers,” entrusting APLACE to sell items on their behalf. This is done on a commission basis, meaning the Consignment Customer receives a certain percentage of the final sales price once an item is sold. Specific levels and percentages are shown in APLACE’s current commission model.

Consignment Customers may submit items in APLACE’s physical stores or through the company’s app. Once an item has been received and assigned a sales price, APLACE decides in which store or channel the item will be sold.

APLACE endeavors to keep items available for purchase during a specified period (“Sales Period”), generally at least thirty (30) days, though it may be extended by mutual agreement. During the Sales Period, items can occasionally be unavailable due to transport or storage.

To facilitate quick and successful sales, APLACE reserves the right to adjust the sales price of an item by up to ± 20% without obtaining separate approval from the Consignment Customer. Any price adjustments will, however, be visible in the app.

4. Becoming a Consignment Customer

To register as a Consignment Customer with APLACE, you must:

  1. Be at least 18 years old and not under guardianship, or be at least 16 and able to provide parental or guardian approval.
  2. Have a Swedish personal identity or coordination number.
  3. Have a mobile phone number and be able to receive payments via Swish (required for commission payouts).
  4. Have full ownership rights to the items being submitted.
  5. Ensure the items meet APLACE’s quality criteria (see Section 6).
  6. Provide accurate contact information and keep it current.

An agreement is considered concluded when the registration process is completed. Each person may only hold one (1) active customer account. APLACE reserves the right to remove duplicate registrations.

As a Consignment Customer, you primarily use APLACE’s app to, among other things:

  • See which items have been submitted.
  • Track which items have sold and when.
  • Check the remaining days of the Sales Period.
  • Request your commission payout.

A Consignment Customer can authorize another person to submit items on their behalf, provided both the agent’s and the Consignment Customer’s IDs can be presented at submission.

5. Commission Payout

Any earned commission will be recorded in the Consignment Customer’s account. This balance can be used to make purchases in APLACE stores or withdrawn by the Consignment Customer.

Withdrawals do not occur automatically and must be initiated by the Consignment Customer in the APLACE app. The available payout methods may change over time.

Commission must be claimed within twelve (12) months of the day the relevant items were submitted. After this period, the right to that amount lapses to APLACE, and the Consignment Customer can no longer claim or retrieve it.

6. APLACE’s Quality Criteria for Submitted Items

APLACE prioritizes items that are consistent with the company’s concept and can reasonably be sold within the designated sales period. In general:

  • Outerwear, clothing, shoes, and accessories are accepted.
  • Only items that are seasonally appropriate at the time of submission are taken in.
  • All items must be in good condition: freshly laundered, intact, and free of pests (e.g., moths or fur beetles).
  • Shoes must be thoroughly cleaned before submission.
  • Underwear, swimwear, vintage clothing, maternity or sports apparel, and formal or bridal gowns are typically not accepted. Nor are items that are home-sewn or significantly altered.
  • Children’s clothing intended solely for children is not accepted.
  • Real fur (either fully or partially) is not accepted.
  • No counterfeit goods or items infringing on trademarks or other intellectual property rights will be accepted. For luxury or premium brands, a receipt or other proof of authenticity may be required.

APLACE routinely inspects submitted items based on these criteria. If it emerges—after an item has been accepted for sale—that it does not meet the requirements, APLACE will notify the Consignment Customer of the identified issue. The Consignment Customer can then choose to retrieve the item or have it discarded by APLACE. If the Consignment Customer wishes to retrieve it, they must do so within seven (7) days from the same store where the item was submitted. Otherwise, the item will be discarded.

7. Buying Items in Store

When items are sold in APLACE’s physical stores, they are offered “as is.” Therefore, buyers should inspect the condition of the product carefully before purchase.

No right of withdrawal, exchange, or refund applies to purchases in-store. It is the buyer’s responsibility to closely examine the item before committing to the purchase.

If an item bought in a physical store or through APLACE’s webshop appears to have a defect that the buyer could not reasonably have detected at the time of purchase, the buyer may have the right to lodge a complaint. For more information on when and how to make a complaint, please see the Swedish Consumer Agency’s guidelines.

Complaints should be made within a reasonable time, and no later than three years from the date of purchase. The Customer can either email APLACE at help@aplace.com or visit a physical store. How a complaint is managed is determined on a case-by-case basis.

8. Termination

The Customer may terminate the agreement at any time by providing written notice to APLACE. Termination has immediate effect, except regarding consigned items still within their Sales Period, which remains subject to these Terms until the Sales Period expires.

APLACE reserves the right to terminate the agreement and close the account if it has been inactive for more than 24 months. If the Consignment Customer wishes to continue using the Service after such termination, they must register anew.

If APLACE suspects that the Customer is violating the Terms or any applicable law, or causing harm to others, APLACE may suspend the Service and terminate the agreement immediately, without prior notice. The Customer will then be notified in writing.

Moreover, APLACE may discontinue the Service in whole or in part and terminate the agreement with thirty (30) days’ notice through written communication.

9. Notices

APLACE regularly communicates with its customers via email, text messages (SMS), app notifications, and phone calls. Since this communication is central to how the Service operates, Customers cannot opt out of service-related messages. However, a Customer may choose to unsubscribe from direct marketing via a link in promotional emails.

Notices under these Terms must be sent to APLACE at the email address provided in Section 2. APLACE will send notices to the email address the Customer has provided. Both parties are deemed to have received an email within 24 hours unless a return message of invalid email address is received.

10. Liability

The Customer must compensate APLACE for any damages or costs incurred due to the Customer’s breach of these Terms.

APLACE is not liable for:

  • Damages in connection with business activities.
  • Any loss or issues resulting from the Customer’s failure to adhere to these Terms.
  • Damage to the Customer’s property caused by a purchased item (e.g., the spread of pests).

APLACE’s maximum liability to a single Customer is limited to:

  • For purchasing items: the total amount paid for the relevant order.
  • For submitting items for sale: the item’s commission value according to APLACE’s pricing.

APLACE assumes no responsibility for consequences arising from force majeure events or other circumstances beyond its control, such as fires, floods, natural disasters, riots, war, terrorism, or similar events. Nothing in these Terms limits APLACE’s liability for gross negligence or willful misconduct, or its liability under mandatory law.

11. Changes to the Services

APLACE reserves the right to update, modify, or add new provisions to these Terms at any time. Continued use of the Services following the publication of updated Terms signifies the Customer’s acceptance of those changes.

If any change is required by law or governmental decision, it may take effect immediately without needing the Customer’s consent. If the Customer does not accept a change, they have the right to terminate the agreement according to Section 8.

12. Personal Data Processing

APLACE processes Customers’ personal data in connection with their use of the Services. More information on how personal data is handled can be found in APLACE’s Privacy Policy.

13. Miscellaneous

  • Nothing in these Terms absolves or limits APLACE from liability under applicable consumer protection law.
  • The Customer may not assign the agreement or its rights and obligations under it without APLACE’s written consent. APLACE may assign the agreement on unchanged terms, or on terms that are not less favorable to the Customer.
  • APLACE may engage suppliers or subcontractors to fulfill its obligations under the agreement, remaining fully liable to the Customer for those suppliers’ performance.
  • Should any provision of these Terms be invalidated, such invalidity shall not affect the remaining provisions’ validity unless it places an unreasonably heavy burden on either party.
  • These Terms constitute the entire agreement between the Customer and APLACE, replacing any prior agreements or understandings, written or oral.
  • Swedish law applies to these Terms. Any disputes arising under these Terms shall be settled by a Swedish court of general jurisdiction. As a consumer, you can also turn to an alternative dispute resolution body (for instance, the National Board for Consumer Disputes via www.arn.se, or the EU Commission’s Online Dispute Resolution platform at www.ec.europa.eu/odr) if a dispute cannot be resolved directly with APLACE.

Last updated: 2025-03-17